Access Your Account

This typically means there's a typo in your credentials or you're using the wrong email address. Email addresses are case-sensitive. Try copying and pasting your email to avoid typos. If you're certain your details are correct but still can't log in, use the password reset function. After three failed attempts, your account may be temporarily locked for security—wait 15 minutes before trying again.

Account suspensions occur for several reasons: incomplete KYC verification (we need ID documents), multiple failed login attempts (temporary 15-minute lock), suspected fraudulent activity (we'll email you), or self-exclusion (you requested a break). Contact support immediately with your registered email. We'll explain the specific reason and the steps needed to restore access. For KYC issues, have your passport or driving licence ready.

First, check your spam or junk folder—automated emails often end up there. The email comes from [email protected]. If you still don't see it after 10 minutes, verify you're using the exact email address registered to your account (check for typos). Your email provider might be blocking our messages—try adding us to your safe senders list, then request another reset. If problems persist after 30 minutes, contact support with your registered email and we'll verify your account manually.

Check the "Remember me" box when logging in—this keeps you logged in for 30 days. If you're still being logged out, your browser might be blocking cookies. Enable cookies for jammyjack.org.uk in your browser settings. Using private/incognito mode will always log you out when you close the browser. For security, we automatically log you out after 60 minutes of inactivity. If you're using a VPN, it may cause session issues—try disabling it temporarily.

Our terms allow only one account per person, household, and IP address. Having multiple accounts violates our terms and can result in all accounts being closed and funds forfeited. Contact support immediately at [email protected] with details of all accounts. We'll help you consolidate to a single account and close the duplicates. This protects you from potential issues with withdrawals and bonuses. Be honest with us—we're here to help, not punish genuine mistakes.

Yes, but for security reasons you can't do this yourself. Contact support with your current registered email and the new email you want to use. We'll need to verify your identity first—have your ID document ready. The process takes 24-48 hours. Your new email must not be registered to any other Jammy Jack account. Once changed, you'll receive confirmation at both your old and new email addresses.

KYC (Know Your Customer) verification is a legal requirement under UK Gambling Commission regulations. We must verify you're over 18, using your real identity, and not engaged in money laundering. Verification is typically required before your first withdrawal, but we may request it at account creation or any time after. You'll need a government-issued photo ID (passport or driving licence) and proof of address dated within 90 days. Documents must show your full name matching your account registration. This protects both you and us from fraud.

We're licensed to operate in specific jurisdictions only. If you're travelling or using a VPN that makes you appear to be in a restricted country, you'll see this error. Disable your VPN and try again. If you're genuinely in a restricted location, you cannot access our services until you return to an allowed jurisdiction—this is a legal requirement we cannot waive. Our restricted countries include the USA, Netherlands, France, Israel, and others listed in our terms. If you're in the UK but seeing this error, contact support—there may be a technical issue.